Moreshelf 5-Tier Metal Wire Adjustable Rack with Wheels

SHIPPING POLICY

Moreshelf is a brand that pursues high-quality products and customer experience. Reliability, safety, and timeliness are the key factors we consider when choosing logistics partners.

*Please carefully read this shipping policy to fully understand how we handle each purchase.

Shipping Destinations

So far, we are able to cover most areas in the United States and Australia, except for: Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, and the Marshall Islands.

If you live elsewhere, please contact us at support@moreshelf.com. We will do our best to find a solution.

However, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), or freight forwarders. If you have any doubts, please feel free to contact us at support@moreshelf.com.

Shipping & Delivery Time Frame

Our warehouse and shipping department will need 1-2 business days to process orders, and holiday orders will be processed on business days in order.

Afterwards, items will be delivered and arrive at your front door within 5-10 business days. Custom orders and large orders may require additional delivery time, with specific times communicated via email. However, the actual delivery time might be impacted by external factors such as significant holiday traffic, extreme weather, Covid policies, etc. For specific questions about order delivery, customers may provide their order number and contact us at support@moreshelf.com.

Shipping Cost
(1) Standard Courier: We offer free standard shipping for all domestic orders over $100! Shipping costs for orders under $100 will be calculated at checkout. Typically, we collaborate with couriers like FedEx, UPS, USPS, etc. If you have specific logistics requirements, please feel free to contact us.

Address Correction: Please provide accurate contact details and shipping address information, and notify us of any changes or updates before the delivery process begins via support@moreshelf.com.

We hope our shipping service can be a part of your enjoyable shopping journey!

Return and Refund Policy

Your experience and satisfaction are of utmost importance to us. Under specific conditions, we provide a 30-day return service for any Moreshelf product.

Requirements: To cancel an order, request a return, refund, or exchange, please contact us at [support@moreshelf.com] for instructions and assistance. Processing your request takes some time, so we recommend contacting us as soon as possible for timely approval.
If your request is approved before shipping, you can cancel the order for free and request a refund or change the order. In this case, if your order is successfully canceled, you can apply for a full refund. Once the order starts shipping, you will be unable to cancel it.
All items can be returned or exchanged within 30 days from the date of receipt. However, due to our partial free shipping service, when you request a return, we will charge you a return fee based on the actual payment status of the order and the condition of the item. When returning oversized/overweight items, you will be responsible for additional shipping costs. If you request a refund, these return fees and additional shipping costs (if any) will be deducted from the refund amount. If you request an exchange, you need to pay the return fee and additional shipping costs (if any), and return the item to the specified return address before we can deliver the new item to you.
You need to provide some information via email to initiate the return process, including but not limited to: your order number; clear photos of the item if you have unpacked it, for us to determine its condition; photos of the original box with sealed labels intact, showing the item is unassembled, undamaged, resalable, and in the original packaging; the quantity of items you want to return; your explicit request for a refund or exchange; if you request an exchange, specify the color or size you want; and the reason for your return (e.g., dislike the color, size doesn't fit, item damaged during shipping, etc.).
We will estimate the refund amount you can receive and applicable return fee rates, estimate additional shipping costs (if any), approve the return, and specify the return address via email. However, the final refund amount and return fee rates will be determined based on the condition of the returned items after we receive and inspect them. We do not accept any returns without prior approval.

Return Address:

Our main warehouse is located at 850 DOUGLAS HILLS RD 2.LITHIA SPRINGS, GA 30122. However, since different products may ship from different warehouses, please contact us before returning to confirm the designated return address.

*We do not accept returns without prior notice and approval. If you return items without our approval, we may not accept your return, and you will bear the risk of shipping costs incurred due to our refusal to accept returns.

Exceptions where Return Fees are Waived: If the received items meet the following conditions, you can request a return or refund without paying return fees: The items are damaged, broken, or soiled upon receipt. The received items do not match the size or color of the order (non-subjective reasons). Return Fee Rates and Additional

For more information, please click on the shipping policy.